Seller:

Marffil is selling the products on the Website, which include third-party products. Marffil has the legal authority to sell such third-party products to the users via the Website.

Marffil Private Limited is a listed seller on the Website for its owned branded products. Marffil is only a facilitator for the products sold by Marffil Private Limited. Marffil is providing its support to Marffil Private Limited, associated with sales through the Website. For the products sold by Marffil Private Limited, it shall solely be responsible to the user with respect to product quality, warranty, accuracy, on-time deliveries, and respective complaints. Marffil Private Limited shall be bound to these Terms and Conditions mentioned hereunder, to the extent related to the sales of its products through the Website.

Products:

All products listed on the Website, their descriptions, and their prices are subject to change from time to time. Marffil and/or Marffil Private Limited reserve the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.

We put every effort to ensure that our Website contains correct information. However, Marffil makes no warranty as to the accuracy, comprehensiveness, and correctness of products and information on the Website. Purchase of a product on the Website is subject to the availability of stock.

We strive to offer you the best possible rates for the product, but Marffil does not guarantee that these prices will be the lowest in the region or country, or in comparison to other players in the industry. Marffil reserves the right to change or update the price and/or other details of the product on the Website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or information received from Marffil’s suppliers, Marffil shall have the right, after the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Marffil cancels your order, the amount will be refunded.

On booking for decoration or instrumental play, you agree to allow Marffil’s associates to visit your place for the performance of services, in pursuance of your order. After booking and payment, our representative will contact you to confirm the time to visit you for such performance and make their arrangements accordingly. Such activities may be performed by our third-party service provider, and we are facilitating their services for your convenience only. We always try to provide you with a safe and secure environment during the performance of services, but we expect you to maintain your privacy and exercise diligence while availing the services. You are requested to check the identity of the service personnel and may counter-check with Marffil’s representative. We suggest you remain present at the place of performance at all times. We will not be responsible for any missing items at your place. For any grievance or deficiency in service, you can contact us immediately. Any grievance related to these services post 2 hours of performance will not be accepted. For performances at any hotel, you need to obtain permission from the concerned hotel. We shall not be responsible for the cancellation of services and refund if you cannot obtain this permission from the hotel in a timely manner.

The product specifications (weight, size, color, etc.) mentioned with the product photos displayed are only approximate. There may be slight variations between the pictures and the actual products.

There may be slight variations in the flower arrangements compared to the pictures displayed on the Website, as the flower arrangements are hand-made, and occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability.

Every cake we offer is handcrafted, and since each chef has their own way of baking and designing a cake, there might be slight variations in the product in terms of design and shape. Occasionally, substitution of flavors/designs is necessary due to temporary and/or regional unavailability.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute with items of equal or higher value.

The message on the complimentary message card, which is provided by Marffil, can either be printed or handwritten, depending on where the delivery is scheduled.

We request you to check and follow our care guide, available on the Website, to take care of your cakes, plants, and flowers delivered by us.